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Skip to content Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Call Us: 01642 686 111 Call us today Middlesbrough Office 01642 686111 Harrogate Office 01423 297020 Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us What Our Clients Say Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Joanne Hall 11:06 13 Sep 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Chloe Baxter 15:56 28 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Peter Kay 11:57 25 Aug 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Jade Reay 11:49 31 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Catherine Tierney 17:33 02 Jul 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Kevin Strife 07:03 23 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Nathan Platt 08:46 17 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Charlotte Jones 06:57 07 May 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Tony Mackenzie 18:30 16 Apr 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Jake Pearson 20:08 27 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Sarah Winn 20:25 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Faye Keohane 12:35 14 Mar 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Thin Lizzy 20:43 10 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Laura Wright 13:29 08 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. Andy Lee 09:27 03 Jan 25 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! James Parke 00:45 28 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you colleen nettleton 19:36 19 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Kev Thomas 23:10 16 Dec 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Billy 08:15 11 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Carla Hauxwell 09:58 02 Nov 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Kristian Farrow 10:26 02 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Melanie Cruickshank 12:02 01 Sep 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Sylvia Appleby 17:22 26 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future Steve Konya 09:22 12 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J J 15:33 10 Aug 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more J W 19:17 20 Jul 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Adam Hartley 11:15 15 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Chris 11:27 06 Jun 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Jessica Robinson 10:29 31 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Marie 11:25 30 May 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Hayley Swainston 10:32 29 Feb 24 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Harry Stobbart 15:48 01 Nov 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Womens Institute 12:03 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Sarah Connolly 09:34 18 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Claire Abbas 06:49 15 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Full Name* Email* Submit 01642 686 111 Buttercup Grove, Stainton, TS8 9FGGrove Road, Harrogate, HG1 5EP Google Rating 5.0 Bespoke Heating NE Ltd - Central Heating Service Middlesbrough 5.0 × Joanne Hall 11:06 13 Sep 25 Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Chloe Baxter 15:56 28 Aug 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Peter Kay 11:57 25 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Jade Reay 11:49 31 Jul 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Catherine Tierney 17:33 02 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Kevin Strife 07:03 23 May 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Nathan Platt 08:46 17 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Charlotte Jones 06:57 07 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Tony Mackenzie 18:30 16 Apr 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Jake Pearson 20:08 27 Mar 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Sarah Winn 20:25 14 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Faye Keohane 12:35 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Thin Lizzy 20:43 10 Jan 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Laura Wright 13:29 08 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Andy Lee 09:27 03 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. James Parke 00:45 28 Dec 24 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! colleen nettleton 19:36 19 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you Kev Thomas 23:10 16 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Billy 08:15 11 Nov 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Carla Hauxwell 09:58 02 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Kristian Farrow 10:26 02 Sep 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Melanie Cruickshank 12:02 01 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Sylvia Appleby 17:22 26 Aug 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Steve Konya 09:22 12 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future J J 15:33 10 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J W 19:17 20 Jul 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more Adam Hartley 11:15 15 Jun 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Chris 11:27 06 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Jessica Robinson 10:29 31 May 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Marie 11:25 30 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Hayley Swainston 10:32 29 Feb 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Harry Stobbart 15:48 01 Nov 23 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Womens Institute 12:03 18 Sep 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Sarah Connolly 09:34 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Claire Abbas 06:49 15 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Margaret Northrop 19:33 14 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Skip to content Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Call Us: 01642 686 111 Call us today Middlesbrough Office 01642 686111 Harrogate Office 01423 297020 Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us About Us Contact Us Today Only use a GAS SAFE REGISTERED ENGINEER to FIT, FIX and SERVICE your gas appliances. Click here for more info. About Bespoke Heating At Bespoke Heating we are heating and diagnostic repair experts who have been in the industry for over 20 years and have gathered a vast wealth of knowledge and experience over the years that you can rely on to carry out your project. We are a family run company with two generations of expertise, that bring passion about our industry and providing customers with the finest professional service. Contact Us Today Engineers Stephen & Matthew Read Bios Office Manager Debbie Read Bio Apprentice Daniel Read Bio Stephen – Head Gas & LPG Engineer & Owner Stephen is a second-generation heating engineer with over 25 years of experience in the industry. He began his career by spending more than five years training and completing an apprenticeship with his father, the first in the family to work in the heating industry. This strong foundation laid the groundwork for his extensive knowledge and practical expertise across the gas industry.As our Head Gas and LPG Engineer, Stephen is passionate about delivering the highest standards in boiler repairs and installations. His meticulous approach and in-depth understanding of domestic systems ensure reliable, efficient results for every customer. Stephen’s philosophy is simple: do the job perfectly the first time, every time.Outside of work, Stephen enjoys exploring the stunning landscapes of the North Yorkshire Moors with his dog, making the most of the great outdoors in his spare time. Matthew – Gas Engineer & Plumber Matthew represents the third generation of his family to pursue a career in gas engineering. The son of Stephen and Debbie, he joined the family business straight from secondary school and completed a comprehensive five-year apprenticeship under Stephen’s guidance, qualifying as both a gas engineer and plumber. It’s fair to say that Matthew’s path was set from an early age—Stephen jokingly recalls teaching him how to change a thermostatic radiator valve at just four days old in their own home. This early exposure laid the foundation for Matthew’s strong technical skills and deep understanding of the trade. Matthew shares Stephen’s commitment to excellence, believing in the philosophy of delivering high standards and getting the job done right the first time, every time. Outside of work, he enjoys spending his time maintaining and working on his car—a true passion that mirrors his attention to detail and hands-on approach. Debbie – Office Manager & Customer Care Lead & Owner Debbie was introduced to the heating industry over 20 years ago by Stephen, and now plays a vital role in the day-to-day running of the business. As our Office Manager, she handles everything from answering your calls and scheduling appointments to preparing quotes and reports, ensuring a smooth and efficient experience from start to finish. A graduate of Teesside University, Debbie is passionate about delivering exceptional customer service. Her focus is on making every interaction seamless and positive—getting things right the first time, every time. From your initial enquiry to the completion of your project, Debbie will keep you informed every step of the way. Dedicated to supporting our customers, Debbie is available 24 hours a day, 365 days a year. Outside of work, she enjoys travelling and spending time on the North Yorkshire Moors with Stephen and their dog. Daniel – Apprentice Gas Engineer & Plumber Daniel, the nephew of Stephen and Debbie, joined the family business in 2025 to begin a five-year apprenticeship in gas engineering and plumbing. As part of the third generation in the family trade, Daniel is learning directly from Stephen and Matthew, gaining hands-on experience and in-depth knowledge to become a skilled and confident engineer. With a strong focus on both technical expertise and customer service, Daniel is being trained to uphold the high standards the business is known for. His dedication and enthusiasm make him a valuable part of the team as he works toward full qualification. Outside of work, Daniel enjoys catching up with friends, spending time on his computer, and gaming—his favourite way to relax after a busy week on the tools. We can offer up to 10 year Warranty on selected Baxi Boilers* We offer you the highest quality workmanship and services Our Services Include: Full boiler and heating systems installed Power flushing Boiler services, fault finding analysis & repairs For more information about the above or further services that we offer please call or email us, we can also arrange your site survey heating or plumbing project. Get in touch today Areas We Cover We provide gas & central heating services to homes across the following areas: Cleveland North Yorkshire Harrogate Ripon Knaresborough York Thirsk Northallerton and Surrounding Areas Ingleby Barwick Yarm Eaglescliffe Coulby Newham Acklam Stockton AcklamAppleton WiskeAycliffe VillageBillinghamBishop AucklandBoroughbridgeBorrowbyBowburnBusbyCarltonChiltonCoulby NewhamCoxhoeCrathorneDarlingtonDoxford ParkDurhamEaglescliffeElwickEstonFacebyFairfieldFerryhillGoldsboroughGreat AytonGreat BroughtonGuisboroughHarrogateHartburnHartlepoolHemlingtonHurworthHutton RudbyIngleby BarwickIngleby GreenhowKillinghallKirklevingtonKnaresboroughMarskeMartonMiddleton St GeorgeMurtonNewton AycliffeNorthallertonNortonNunthorpeOrmesbyPeterleePiercebridgeRedcarRichmondRiponRyhopeSaltburnSeahamSeaton CarewSedgefieldShildonSilksworthSkeltonSowerbySpennymoorStocktonStokesleySunderlandSwainbyThirskThornabyWolvistonWynyardYarm What Our Clients Say Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Joanne Hall 11:06 13 Sep 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Chloe Baxter 15:56 28 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Peter Kay 11:57 25 Aug 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Jade Reay 11:49 31 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Catherine Tierney 17:33 02 Jul 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Kevin Strife 07:03 23 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Nathan Platt 08:46 17 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Charlotte Jones 06:57 07 May 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Tony Mackenzie 18:30 16 Apr 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Jake Pearson 20:08 27 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Sarah Winn 20:25 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Faye Keohane 12:35 14 Mar 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Thin Lizzy 20:43 10 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Laura Wright 13:29 08 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. Andy Lee 09:27 03 Jan 25 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! James Parke 00:45 28 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you colleen nettleton 19:36 19 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Kev Thomas 23:10 16 Dec 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Billy 08:15 11 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Carla Hauxwell 09:58 02 Nov 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Kristian Farrow 10:26 02 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Melanie Cruickshank 12:02 01 Sep 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Sylvia Appleby 17:22 26 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future Steve Konya 09:22 12 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J J 15:33 10 Aug 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more J W 19:17 20 Jul 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Adam Hartley 11:15 15 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Chris 11:27 06 Jun 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Jessica Robinson 10:29 31 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Marie 11:25 30 May 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Hayley Swainston 10:32 29 Feb 24 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Harry Stobbart 15:48 01 Nov 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Womens Institute 12:03 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Sarah Connolly 09:34 18 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Claire Abbas 06:49 15 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Full Name* Email* Submit 01642 686 111 Buttercup Grove, Stainton, TS8 9FGGrove Road, Harrogate, HG1 5EP Google Rating 5.0 Bespoke Heating NE Ltd - Central Heating Service Middlesbrough 5.0 × Joanne Hall 11:06 13 Sep 25 Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Chloe Baxter 15:56 28 Aug 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Peter Kay 11:57 25 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Jade Reay 11:49 31 Jul 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Catherine Tierney 17:33 02 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Kevin Strife 07:03 23 May 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Nathan Platt 08:46 17 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Charlotte Jones 06:57 07 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Tony Mackenzie 18:30 16 Apr 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Jake Pearson 20:08 27 Mar 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Sarah Winn 20:25 14 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Faye Keohane 12:35 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Thin Lizzy 20:43 10 Jan 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Laura Wright 13:29 08 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Andy Lee 09:27 03 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. James Parke 00:45 28 Dec 24 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! colleen nettleton 19:36 19 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you Kev Thomas 23:10 16 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Billy 08:15 11 Nov 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Carla Hauxwell 09:58 02 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Kristian Farrow 10:26 02 Sep 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Melanie Cruickshank 12:02 01 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Sylvia Appleby 17:22 26 Aug 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Steve Konya 09:22 12 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future J J 15:33 10 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J W 19:17 20 Jul 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more Adam Hartley 11:15 15 Jun 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Chris 11:27 06 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Jessica Robinson 10:29 31 May 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Marie 11:25 30 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Hayley Swainston 10:32 29 Feb 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Harry Stobbart 15:48 01 Nov 23 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Womens Institute 12:03 18 Sep 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Sarah Connolly 09:34 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Claire Abbas 06:49 15 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Margaret Northrop 19:33 14 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. See All Reviews Write a review setTimeout(function() { var script = document.createElement('script'); script.async = true; script.src = '?cf_action=grp_auto_save&place_id=ChIJ_3OEbEFmSo4RXLASPPQcZgQ&min_filter=4&reviews_lang=&ver=' + new Date().getTime(); var firstScript = document.getElementsByTagName('script')[0]; firstScript.parentNode.insertBefore(script, firstScript);}, 2000); Site Links Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Bespoke Heating NE Ltd, registered address Viking House, Falcon Court, Preston Farm, Stockton On Tees, United Kingdom, TS18 3TS , company number 14159309 is an Introducer Appointed Representative of TradeHelp. Our firm reference number is 988718 . TradeHelp is a trading style of Tradehelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. 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Skip to content Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Call Us: 01642 686 111 Call us today Middlesbrough Office 01642 686111 Harrogate Office 01423 297020 Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Contact Bar Quick Enquiry Middlesbrough Office Harrogate Office SearchSearchRecent PostsWhy Are My Bottom Radiators Cold? How Often Should I Service My Boiler? Do I Need a New Boiler? 6 Signs It’s Time to Upgrade Summer Boiler Servicing: Why It’s the Smartest Time to Book Can A New Boiler Be Fitted In A Day? Recent CommentsNo comments to show. What Our Clients Say Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Joanne Hall 11:06 13 Sep 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Chloe Baxter 15:56 28 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Peter Kay 11:57 25 Aug 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Jade Reay 11:49 31 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Catherine Tierney 17:33 02 Jul 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Kevin Strife 07:03 23 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Nathan Platt 08:46 17 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Charlotte Jones 06:57 07 May 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Tony Mackenzie 18:30 16 Apr 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Jake Pearson 20:08 27 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Sarah Winn 20:25 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Faye Keohane 12:35 14 Mar 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Thin Lizzy 20:43 10 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Laura Wright 13:29 08 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. Andy Lee 09:27 03 Jan 25 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! James Parke 00:45 28 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you colleen nettleton 19:36 19 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Kev Thomas 23:10 16 Dec 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Billy 08:15 11 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Carla Hauxwell 09:58 02 Nov 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Kristian Farrow 10:26 02 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Melanie Cruickshank 12:02 01 Sep 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Sylvia Appleby 17:22 26 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future Steve Konya 09:22 12 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J J 15:33 10 Aug 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more J W 19:17 20 Jul 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Adam Hartley 11:15 15 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Chris 11:27 06 Jun 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Jessica Robinson 10:29 31 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Marie 11:25 30 May 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Hayley Swainston 10:32 29 Feb 24 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Harry Stobbart 15:48 01 Nov 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Womens Institute 12:03 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Sarah Connolly 09:34 18 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Claire Abbas 06:49 15 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. Margaret Northrop 19:33 14 Sep 23 ‹ › function grw_slider_init() { var swiper = new Swiper('.grw-slider .swiper-container', { loop: true, autoplay: 4000, slidesPerView: 3, spaceBetween: 40, paginationClickable: true, pagination: '.grw-slider .swiper-pagination', nextButton: '.grw-slider .grw-slider-next', prevButton: '.grw-slider .grw-slider-prev', breakpoints: { 500: { slidesPerView: 1, spaceBetween: 10 }, 800: { slidesPerView: 2, spaceBetween: 20 }, 1024: { slidesPerView: 3, spaceBetween: 30 } } }); _rplg_timeago(document.querySelectorAll('.grw-slider [data-time]')); window.GRW_SLIDER_INIT = true; } if (window.GRW_SLIDER_INIT) { /* for ajax sites */ grw_slider_init(); } else { window.addEventListener('load', function() { grw_slider_init(); }); } setTimeout(function() { var script = document.createElement('script'); script.async = true; script.src = '?cf_action=grp_auto_save&place_id=ChIJ_3OEbEFmSo4RXLASPPQcZgQ&min_filter=4&reviews_lang=&ver=' + new Date().getTime(); var firstScript = document.getElementsByTagName('script')[0]; firstScript.parentNode.insertBefore(script, firstScript);}, 2000); Subscribe Subscribe to our newsletter to get the latest updates, and special offers delivered straight to your inbox! Full Name* Email* Submit 01642 686 111 Buttercup Grove, Stainton, TS8 9FGGrove Road, Harrogate, HG1 5EP Google Rating 5.0 Bespoke Heating NE Ltd - Central Heating Service Middlesbrough 5.0 × Joanne Hall 11:06 13 Sep 25 Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Chloe Baxter 15:56 28 Aug 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Peter Kay 11:57 25 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Jade Reay 11:49 31 Jul 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Catherine Tierney 17:33 02 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Kevin Strife 07:03 23 May 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Nathan Platt 08:46 17 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Charlotte Jones 06:57 07 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Tony Mackenzie 18:30 16 Apr 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Jake Pearson 20:08 27 Mar 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Sarah Winn 20:25 14 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Faye Keohane 12:35 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Thin Lizzy 20:43 10 Jan 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Laura Wright 13:29 08 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Andy Lee 09:27 03 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. James Parke 00:45 28 Dec 24 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! colleen nettleton 19:36 19 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you Kev Thomas 23:10 16 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Billy 08:15 11 Nov 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Carla Hauxwell 09:58 02 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Kristian Farrow 10:26 02 Sep 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Melanie Cruickshank 12:02 01 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Sylvia Appleby 17:22 26 Aug 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Steve Konya 09:22 12 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future J J 15:33 10 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J W 19:17 20 Jul 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more Adam Hartley 11:15 15 Jun 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Chris 11:27 06 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Jessica Robinson 10:29 31 May 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Marie 11:25 30 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Hayley Swainston 10:32 29 Feb 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Harry Stobbart 15:48 01 Nov 23 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Womens Institute 12:03 18 Sep 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Sarah Connolly 09:34 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Claire Abbas 06:49 15 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Margaret Northrop 19:33 14 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Skip to content Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Call Us: 01642 686 111 Call us today Middlesbrough Office 01642 686111 Harrogate Office 01423 297020 Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Contact Us Request a Callback <div id="wpforms-builder-elementor-popup" style="display:none;"> <iframe src="about:blank" width="100%" height="100%" frameborder="0" id="wpforms-builder-iframe"></iframe> </div> Please enable JavaScript in your browser to complete this form.Full Name *Telephone NumberEmail Address *Postcode *Nature of EnquirySubmit Our Details Our experienced and helpful staff will always be happy to assist you. For a no obligation quotation please call today, or simply complete the form. 01642 686 111 01423 297 020 Buttercup Grove, Stainton, TS8 9FG Grove Road, Harrogate, HG1 5EP Please note that Bespoke Heating will not divulge your contact details to any other 3rd party. Only use a GAS SAFE REGISTERED ENGINEER to FIT, FIX and SERVICE your gas appliances. Click here for more info. 24 Hour Emergency Callout Service If your boiler isn’t working as it should be, don’t suffer in the cold without heating or hot water. Give us a call and we will callout to diagnose the problem, subsequent parts and labour to fix the problems are chargeable. CALL US NOW We offer you the highest quality workmanship and services Our Services Include: Full boiler and heating systems installed Power flushing Boiler services, fault finding analysis & repairs For more information about the above or further services that we offer please call or email us, we can also arrange your site survey heating or plumbing project. Get in touch today We can offer up to 10 year Warranty on selected Baxi Boilers* Areas We Cover We provide gas & central heating services to homes across the following areas: Cleveland North Yorkshire Harrogate Ripon Knaresborough York Thirsk Northallerton and Surrounding Areas Ingleby Barwick Yarm Eaglescliffe Coulby Newham Acklam Stockton AcklamAppleton WiskeAycliffe VillageBillinghamBishop AucklandBoroughbridgeBorrowbyBowburnBusbyCarltonChiltonCoulby NewhamCoxhoeCrathorneDarlingtonDoxford ParkDurhamEaglescliffeElwickEstonFacebyFairfieldFerryhillGoldsboroughGreat AytonGreat BroughtonGuisboroughHarrogateHartburnHartlepoolHemlingtonHurworthHutton RudbyIngleby BarwickIngleby GreenhowKillinghallKirklevingtonKnaresboroughMarskeMartonMiddleton St GeorgeMurtonNewton AycliffeNorthallertonNortonNunthorpeOrmesbyPeterleePiercebridgeRedcarRichmondRiponRyhopeSaltburnSeahamSeaton CarewSedgefieldShildonSilksworthSkeltonSowerbySpennymoorStocktonStokesleySunderlandSwainbyThirskThornabyWolvistonWynyardYarm What Our Clients Say Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Joanne Hall 11:06 13 Sep 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Chloe Baxter 15:56 28 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Peter Kay 11:57 25 Aug 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Jade Reay 11:49 31 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Catherine Tierney 17:33 02 Jul 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Kevin Strife 07:03 23 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Nathan Platt 08:46 17 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Charlotte Jones 06:57 07 May 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Tony Mackenzie 18:30 16 Apr 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Jake Pearson 20:08 27 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Sarah Winn 20:25 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Faye Keohane 12:35 14 Mar 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Thin Lizzy 20:43 10 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Laura Wright 13:29 08 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. Andy Lee 09:27 03 Jan 25 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! James Parke 00:45 28 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you colleen nettleton 19:36 19 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Kev Thomas 23:10 16 Dec 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Billy 08:15 11 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Carla Hauxwell 09:58 02 Nov 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Kristian Farrow 10:26 02 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Melanie Cruickshank 12:02 01 Sep 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Sylvia Appleby 17:22 26 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future Steve Konya 09:22 12 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J J 15:33 10 Aug 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more J W 19:17 20 Jul 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Adam Hartley 11:15 15 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Chris 11:27 06 Jun 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Jessica Robinson 10:29 31 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Marie 11:25 30 May 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Hayley Swainston 10:32 29 Feb 24 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Harry Stobbart 15:48 01 Nov 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Womens Institute 12:03 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Sarah Connolly 09:34 18 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Claire Abbas 06:49 15 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Full Name* Email* Submit 01642 686 111 Buttercup Grove, Stainton, TS8 9FGGrove Road, Harrogate, HG1 5EP Google Rating 5.0 Bespoke Heating NE Ltd - Central Heating Service Middlesbrough 5.0 × Joanne Hall 11:06 13 Sep 25 Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Chloe Baxter 15:56 28 Aug 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Peter Kay 11:57 25 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Jade Reay 11:49 31 Jul 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Catherine Tierney 17:33 02 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Kevin Strife 07:03 23 May 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Nathan Platt 08:46 17 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Charlotte Jones 06:57 07 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Tony Mackenzie 18:30 16 Apr 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Jake Pearson 20:08 27 Mar 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Sarah Winn 20:25 14 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Faye Keohane 12:35 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Thin Lizzy 20:43 10 Jan 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Laura Wright 13:29 08 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Andy Lee 09:27 03 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. James Parke 00:45 28 Dec 24 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! colleen nettleton 19:36 19 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you Kev Thomas 23:10 16 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Billy 08:15 11 Nov 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Carla Hauxwell 09:58 02 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Kristian Farrow 10:26 02 Sep 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Melanie Cruickshank 12:02 01 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Sylvia Appleby 17:22 26 Aug 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Steve Konya 09:22 12 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future J J 15:33 10 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J W 19:17 20 Jul 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more Adam Hartley 11:15 15 Jun 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Chris 11:27 06 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Jessica Robinson 10:29 31 May 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Marie 11:25 30 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Hayley Swainston 10:32 29 Feb 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Harry Stobbart 15:48 01 Nov 23 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Womens Institute 12:03 18 Sep 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Sarah Connolly 09:34 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Claire Abbas 06:49 15 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Margaret Northrop 19:33 14 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Skip to content Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Call Us: 01642 686 111 Call us today Middlesbrough Office 01642 686111 Harrogate Office 01423 297020 Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us About Us Contact Us Today Only use a GAS SAFE REGISTERED ENGINEER to FIT, FIX and SERVICE your gas appliances. Click here for more info. About Bespoke Heating At Bespoke Heating we are heating and diagnostic repair experts who have been in the industry for over 20 years and have gathered a vast wealth of knowledge and experience over the years that you can rely on to carry out your project. We are a family run company with two generations of expertise, that bring passion about our industry and providing customers with the finest professional service. Contact Us Today Engineers Stephen & Matthew Read Bios Office Manager Debbie Read Bio Apprentice Daniel Read Bio Stephen – Head Gas & LPG Engineer & Owner Stephen is a second-generation heating engineer with over 25 years of experience in the industry. He began his career by spending more than five years training and completing an apprenticeship with his father, the first in the family to work in the heating industry. This strong foundation laid the groundwork for his extensive knowledge and practical expertise across the gas industry.As our Head Gas and LPG Engineer, Stephen is passionate about delivering the highest standards in boiler repairs and installations. His meticulous approach and in-depth understanding of domestic systems ensure reliable, efficient results for every customer. Stephen’s philosophy is simple: do the job perfectly the first time, every time.Outside of work, Stephen enjoys exploring the stunning landscapes of the North Yorkshire Moors with his dog, making the most of the great outdoors in his spare time. Matthew – Gas Engineer & Plumber Matthew represents the third generation of his family to pursue a career in gas engineering. The son of Stephen and Debbie, he joined the family business straight from secondary school and completed a comprehensive five-year apprenticeship under Stephen’s guidance, qualifying as both a gas engineer and plumber. It’s fair to say that Matthew’s path was set from an early age—Stephen jokingly recalls teaching him how to change a thermostatic radiator valve at just four days old in their own home. This early exposure laid the foundation for Matthew’s strong technical skills and deep understanding of the trade. Matthew shares Stephen’s commitment to excellence, believing in the philosophy of delivering high standards and getting the job done right the first time, every time. Outside of work, he enjoys spending his time maintaining and working on his car—a true passion that mirrors his attention to detail and hands-on approach. Debbie – Office Manager & Customer Care Lead & Owner Debbie was introduced to the heating industry over 20 years ago by Stephen, and now plays a vital role in the day-to-day running of the business. As our Office Manager, she handles everything from answering your calls and scheduling appointments to preparing quotes and reports, ensuring a smooth and efficient experience from start to finish. A graduate of Teesside University, Debbie is passionate about delivering exceptional customer service. Her focus is on making every interaction seamless and positive—getting things right the first time, every time. From your initial enquiry to the completion of your project, Debbie will keep you informed every step of the way. Dedicated to supporting our customers, Debbie is available 24 hours a day, 365 days a year. Outside of work, she enjoys travelling and spending time on the North Yorkshire Moors with Stephen and their dog. Daniel – Apprentice Gas Engineer & Plumber Daniel, the nephew of Stephen and Debbie, joined the family business in 2025 to begin a five-year apprenticeship in gas engineering and plumbing. As part of the third generation in the family trade, Daniel is learning directly from Stephen and Matthew, gaining hands-on experience and in-depth knowledge to become a skilled and confident engineer. With a strong focus on both technical expertise and customer service, Daniel is being trained to uphold the high standards the business is known for. His dedication and enthusiasm make him a valuable part of the team as he works toward full qualification. Outside of work, Daniel enjoys catching up with friends, spending time on his computer, and gaming—his favourite way to relax after a busy week on the tools. We can offer up to 10 year Warranty on selected Baxi Boilers* We offer you the highest quality workmanship and services Our Services Include: Full boiler and heating systems installed Power flushing Boiler services, fault finding analysis & repairs For more information about the above or further services that we offer please call or email us, we can also arrange your site survey heating or plumbing project. Get in touch today Areas We Cover We provide gas & central heating services to homes across the following areas: Cleveland North Yorkshire Harrogate Ripon Knaresborough York Thirsk Northallerton and Surrounding Areas Ingleby Barwick Yarm Eaglescliffe Coulby Newham Acklam Stockton AcklamAppleton WiskeAycliffe VillageBillinghamBishop AucklandBoroughbridgeBorrowbyBowburnBusbyCarltonChiltonCoulby NewhamCoxhoeCrathorneDarlingtonDoxford ParkDurhamEaglescliffeElwickEstonFacebyFairfieldFerryhillGoldsboroughGreat AytonGreat BroughtonGuisboroughHarrogateHartburnHartlepoolHemlingtonHurworthHutton RudbyIngleby BarwickIngleby GreenhowKillinghallKirklevingtonKnaresboroughMarskeMartonMiddleton St GeorgeMurtonNewton AycliffeNorthallertonNortonNunthorpeOrmesbyPeterleePiercebridgeRedcarRichmondRiponRyhopeSaltburnSeahamSeaton CarewSedgefieldShildonSilksworthSkeltonSowerbySpennymoorStocktonStokesleySunderlandSwainbyThirskThornabyWolvistonWynyardYarm What Our Clients Say Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Joanne Hall 11:06 13 Sep 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Chloe Baxter 15:56 28 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Peter Kay 11:57 25 Aug 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Jade Reay 11:49 31 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Catherine Tierney 17:33 02 Jul 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Kevin Strife 07:03 23 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Nathan Platt 08:46 17 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Charlotte Jones 06:57 07 May 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Tony Mackenzie 18:30 16 Apr 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Jake Pearson 20:08 27 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Sarah Winn 20:25 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Faye Keohane 12:35 14 Mar 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Thin Lizzy 20:43 10 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Laura Wright 13:29 08 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. Andy Lee 09:27 03 Jan 25 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! James Parke 00:45 28 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you colleen nettleton 19:36 19 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Kev Thomas 23:10 16 Dec 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Billy 08:15 11 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Carla Hauxwell 09:58 02 Nov 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Kristian Farrow 10:26 02 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Melanie Cruickshank 12:02 01 Sep 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Sylvia Appleby 17:22 26 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future Steve Konya 09:22 12 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J J 15:33 10 Aug 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more J W 19:17 20 Jul 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Adam Hartley 11:15 15 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Chris 11:27 06 Jun 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Jessica Robinson 10:29 31 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Marie 11:25 30 May 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Hayley Swainston 10:32 29 Feb 24 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Harry Stobbart 15:48 01 Nov 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Womens Institute 12:03 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Sarah Connolly 09:34 18 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Claire Abbas 06:49 15 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Full Name* Email* Submit 01642 686 111 Buttercup Grove, Stainton, TS8 9FGGrove Road, Harrogate, HG1 5EP Google Rating 5.0 Bespoke Heating NE Ltd - Central Heating Service Middlesbrough 5.0 × Joanne Hall 11:06 13 Sep 25 Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Chloe Baxter 15:56 28 Aug 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Peter Kay 11:57 25 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Jade Reay 11:49 31 Jul 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Catherine Tierney 17:33 02 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Kevin Strife 07:03 23 May 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Nathan Platt 08:46 17 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Charlotte Jones 06:57 07 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Tony Mackenzie 18:30 16 Apr 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Jake Pearson 20:08 27 Mar 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Sarah Winn 20:25 14 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Faye Keohane 12:35 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Thin Lizzy 20:43 10 Jan 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Laura Wright 13:29 08 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Andy Lee 09:27 03 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. James Parke 00:45 28 Dec 24 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! colleen nettleton 19:36 19 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you Kev Thomas 23:10 16 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Billy 08:15 11 Nov 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Carla Hauxwell 09:58 02 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Kristian Farrow 10:26 02 Sep 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Melanie Cruickshank 12:02 01 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Sylvia Appleby 17:22 26 Aug 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Steve Konya 09:22 12 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future J J 15:33 10 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J W 19:17 20 Jul 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more Adam Hartley 11:15 15 Jun 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Chris 11:27 06 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Jessica Robinson 10:29 31 May 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Marie 11:25 30 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Hayley Swainston 10:32 29 Feb 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Harry Stobbart 15:48 01 Nov 23 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Womens Institute 12:03 18 Sep 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Sarah Connolly 09:34 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Claire Abbas 06:49 15 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Margaret Northrop 19:33 14 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Skip to content Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Call Us: 01642 686 111 Call us today Middlesbrough Office 01642 686111 Harrogate Office 01423 297020 Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Home About Us Boiler Services Powerflushing Plumbing Reviews Finance Blog Contact Us Boilers Middlesbrough - Bespoke Heating Your local, friendly heating experts in the North East & North Yorkshire. If you’re in need of a new boiler or repairs to your existing system, you can trust us to get the job done. Contact Us Today Boilers Middlesbrough - Bespoke Heating Your local, friendly heating experts in the North East & North Yorkshire. If you’re in need of a new boiler or repairs to your existing system, you can trust us to get the job done. Boiler Breakdown & Repairs Learn More Emergency 24h Call-Out Contact Us Boiler Installation - Gas & LPG Learn More Do you need help with your boiler in Middlesbrough? When you’re in need of boilers in Middlesbrough, our team of Gas Safe registered engineers specialise in a wide range of boiler services, including gas boiler installations, repairs, and servicing. Whether you need a new boiler installation, quick boiler repair, or regular boiler servicing, we’ve got you covered in Middlesbrough and the surrounding areas. As a Baxi accredited installer, we pride ourselves on delivering a first-class heating services and expertise when it comes to combi boilers and all types of gas boilers.We understand the importance of having a reliable heating system, so when your boiler breaks down, our dedicated professionals are here to provide swift and efficient boiler repairs. Whether its a central heating problem, a new boiler install, an issue with gas pressure or gas leaks, a gas boiler installation, trust our experienced team for all your boiler needs, and rest assured that your heating system is in capable hands, call Bespoke Heating in Middlesbrough. Need a Boiler Service?We’ll Call You Back! Fill out the form below, and one of our friendly experts will reach out to you shortly to discuss your needs, answer any questions, and schedule a convenient time for service. Name Email Phone Sign Up To Our Newsletter Send Our main services: Service & Repairs Boiler Installations Power Flushing Why Choose us for Boiler Installations in Middlesbrough? Bespoke Heating are your local and friendly family run company specialising in boiler installations, servicing, repairs and plumbing with a vast wealth of knowledge and over 20 years experience. We are passionate about our industry and providing customers with best possible professional service and experience, whether it be for a new gas boiler, boiler service or for a full boiler installation. Rewarded high ratings by our happy customers Only use a GAS SAFE REGISTERED ENGINEER to FIT, FIX and SERVICE your gas appliances. Click here for more info. 24 Hour Emergency Callout Service If your boiler isn’t working as it should be, don’t suffer in the cold without heating or hot water. Simply give us a call, and we’ll come out to identify the issue. Any parts and labour required to put things right will be chargeable, but with our reliable emergency callout service in the North East & North Yorkshire, you’ll have peace of mind knowing help is always close by. CALL US NOW Gas Boilers across Middlesbrough If you're in the Middlesbrough area and are looking for a new boiler installation service from a reliable and gas-safe certified team, look no further. We are proud to be a Baxi accredited installer, specialising in the installation of energy-efficient combi boilers. When it comes to a gas boiler installation, our central heating engineer team also understand the importance of having a well-maintained boiler to keep your home cosy and provide hot water efficiently. Whether you're facing a boiler break that requires quick boiler repair or simply need routine ‘annual' boiler servicing to ensure your boiler system operates at peak efficiency, or you're looking for 'boiler installation Middlesbrough', our friendly team is here to assist you. When it comes to having your boiler installed, we offer free, no-obligation quotes for new boiler installations and a range of boiler services including boiler certificates. Our commitment is to keep your heating system running smoothly, ensuring your home stays warm and comfortable, as well as offering efficient new boilers that aim to support the environment and help to reduce your energy bills. Contact our customer-friendly team today for all your plumbing, central heating and gas boiler services in Middlesbrough today. At Bespoke Heating, we put our customers at the forefront of everything we do, and we also provide you with a ‘boiler installation Middlesbrough’ FREE, no-obligation quote. We offer you the highest quality workmanship and services Our Services Include: Full boiler and heating systems installed Power flushing Boiler services, fault finding analysis & repairs For more information about the above or further services that we offer please call or email us, we can also arrange your site survey heating or plumbing project. Get in touch today We can offer up to 10 year Warranty on selected Baxi Boilers* Areas We Cover We provide gas & central heating services to homes across the following areas: Cleveland North Yorkshire Harrogate Ripon Knaresborough York Thirsk Northallerton and Surrounding Areas Ingleby Barwick Yarm Eaglescliffe Coulby Newham Acklam Stockton AcklamAppleton WiskeAycliffe VillageBillinghamBishop AucklandBoroughbridgeBorrowbyBowburnBusbyCarltonChiltonCoulby NewhamCoxhoeCrathorneDarlingtonDoxford ParkDurhamEaglescliffeElwickEstonFacebyFairfieldFerryhillGoldsboroughGreat AytonGreat BroughtonGuisboroughHarrogateHartburnHartlepoolHemlingtonHurworthHutton RudbyIngleby BarwickIngleby GreenhowKillinghallKirklevingtonKnaresboroughMarskeMartonMiddleton St GeorgeMurtonNewton AycliffeNorthallertonNortonNunthorpeOrmesbyPeterleePiercebridgeRedcarRichmondRiponRyhopeSaltburnSeahamSeaton CarewSedgefieldShildonSilksworthSkeltonSowerbySpennymoorStocktonStokesleySunderlandSwainbyThirskThornabyWolvistonWynyardYarm What Our Clients Say Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Joanne Hall 11:06 13 Sep 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Chloe Baxter 15:56 28 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Peter Kay 11:57 25 Aug 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Jade Reay 11:49 31 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Catherine Tierney 17:33 02 Jul 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Kevin Strife 07:03 23 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Nathan Platt 08:46 17 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Charlotte Jones 06:57 07 May 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Tony Mackenzie 18:30 16 Apr 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Jake Pearson 20:08 27 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Sarah Winn 20:25 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Faye Keohane 12:35 14 Mar 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Thin Lizzy 20:43 10 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Laura Wright 13:29 08 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. Andy Lee 09:27 03 Jan 25 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! James Parke 00:45 28 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you colleen nettleton 19:36 19 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Kev Thomas 23:10 16 Dec 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Billy 08:15 11 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Carla Hauxwell 09:58 02 Nov 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Kristian Farrow 10:26 02 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Melanie Cruickshank 12:02 01 Sep 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Sylvia Appleby 17:22 26 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future Steve Konya 09:22 12 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J J 15:33 10 Aug 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more J W 19:17 20 Jul 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Adam Hartley 11:15 15 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Chris 11:27 06 Jun 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Jessica Robinson 10:29 31 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Marie 11:25 30 May 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Hayley Swainston 10:32 29 Feb 24 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Harry Stobbart 15:48 01 Nov 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Womens Institute 12:03 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Sarah Connolly 09:34 18 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Claire Abbas 06:49 15 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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Full Name* Email* Submit 01642 686 111 Buttercup Grove, Stainton, TS8 9FGGrove Road, Harrogate, HG1 5EP Google Rating 5.0 Bespoke Heating NE Ltd - Central Heating Service Middlesbrough 5.0 × Joanne Hall 11:06 13 Sep 25 Well this is going to be quite a long review but if your looking for a company this is the review you need to read.I was having a new kitchen fitted 2 weeks ago when I realised I need all new piping leading to the new sink. Everything stopped. I rang around a few gas companys and after only a couple of hours Bespoke came to my home. Stephen and Matthew were amazing. Very knowledgable and wanted to help us the best they could considering the short time frame we had and everything was on hold because all the pipes were leaking. Although it was Matts day off the following day with being a weekend he came the following day and worked 6 hours replacing everything for me.In the next breath Stephen realised the new worktop was wrong size and it would be no good once all the new pipes were fitted. Stephen stepped in again and because it was going to cost nearly £200 to deliver then next day Stephen got a van big enough and drove to Darlington to pick it up for me. This was an hour round trip to collect and drop off to me. This was above and beyond their job role but his priority was to help me.I will never use any other company going forward and if you like the personal touch these guys are for you and you won't be disappointed.Thank you so much guys you saved my life that weekend its much appreciated🌟🌟🌟🌟🌟 Chloe Baxter 15:56 28 Aug 25 Did exactly what they said they were going to do, good service turned up on time. Very polite left everything clean swept up after themselves. Gave a complete breakdown on parts and prices. Definitely will use again. A special mention to debbie on the phone who was very polite and informative. Peter Kay 11:57 25 Aug 25 Matthew was helpful and professional and did a good job at removing my old gas fireplace. No mess left and also gave me some advice with current system. Would highly recommend Jade Reay 11:49 31 Jul 25 I live in Sunderland and I came back from work late on the evening to find that my boiler was leaking. I phoned up at about 12:20am and the woman who answered (I think her name was Debbie?) was really helpful and understanding as I had only just moved out on my own for the first time and was a bit confused about the boiler. They sent Stephen out shortly after and he arrived a little over an hour later and fixed the problem in around 30 minutes. He was also very helpful and gave me advice on how to sort this out with my landlord. Overall, a very good experience with this company and will definitely use them again in the future if I have any more issues with the boiler. Catherine Tierney 17:33 02 Jul 25 I can’t recommend Bespoke Heating highly enough. Our boiler stopped working on Thursday we were without hot water, I read positive reviews and contacted bespoke heating, Debbie answered and was so friendly and reassured me that somebody would come over the same day to diagnose the fault. Debbie let me know what time the engineer would arrive and sent me an email confirming the appointment. Matthew, arrived on time and ran through a series of diagnostics, he found the fault and checked everything thoroughly. Although there was a series of major faults, Stephen talked me through the options of repairing or replacing. For us, replacing was the way to go but they completely understood this was not always an affordable option and there was no pressure, no sales pitch, it was refreshing. We had the quotes for all options the same day (thank you Debbie). Once we’d decided, the new boiler was in and working by Sunday (3 days after the initial call out), Matthew and Dan were amazing. I’m so glad I decided to make the call, 5 star service from an amazing team. Kevin Strife 07:03 23 May 25 I live in Harrogate and Bespoke Heating have just fitted a Baxi Combination boiler with Hive internet controls and a full power flush as we had major issues with sludge. Debs in the office taking the calls is very professional and was always keeping me informed, the lads were absolutely great to have around and the job is top notch. Steve, Matt and Dan are so polite, and full of important information about the heating system and how it works: I would and will recommend Bespoke to anybody as they are a true professional company. Bespoke was a recommendation from a friend of mine. Nathan Platt 08:46 17 May 25 Matthew arrived at my house (Bassleton lane) to fix a gas pipe I had screwed into. He came with everything they needed to fix it. There was no second appointment, no additional charges. Everything was done perfectly and I had power and heating within an hour of attendance. Fully recommend them for anything in future! Charlotte Jones 06:57 07 May 25 Bespoke heating were fantastic. They removed my old boiler and installed a new one with a thermostat and all the mod cons. Dan and Matthew were happy to come out the bank holiday weekend to get my boiler sorted and they were happy to answer any questions I had. They also went out their way to stop a cold call scammer in the street from scamming me and my neighbour. Thank you Dan, Matthew, Stephen and Debbie for allYour help. Tony Mackenzie 18:30 16 Apr 25 Fantastic! From a major boiler failure and water leak to new boiler installation and radiator flush in 48 hours over weekend. Amazing! Debbie, Stephen and Matthew were very competent and professional. I couldn’t be more delighted. Thanks very much. Highly recommend your business and services. Tony Jake Pearson 20:08 27 Mar 25 Fantastic service from Bespoke Heating North East! Had an emergency boiler issue in the evening, and they attended within the hour. Stephen quickly diagnosed the fault and had it repaired within half an hour—extremely knowledgeable and professional. Debbie was also very helpful when booking the appointment. Highly recommend their reliable and efficient service! Sarah Winn 20:25 14 Mar 25 Absolutely fantastic service from the first phone call with Debbie to the very end conversation!!Debbie asked the problems, make and model of the boiler and within a 5minute phone call booked us in.Stephen was then at the door within 3.5hours from booking the appointment, within 15mins found the problem and then half hour later problem fixed, showed us the part changed and the problem with it. And most of all my grandmas heating back working again all in 1hour!Absolutely lovely genuine bloke and will most definitely be using again in the future and I will be recommending to anyone else who has boiler problems.Thanks again to the both of you for fixing my grandmas boiler and getting her warm again 😁 Faye Keohane 12:35 14 Mar 25 Had an excellent experience with Bespoke Heating NE Ltd! Called them for an emergency heating issue in the evening, and they came out straight away. Communication from Debbie was outstanding—she kept me informed every step of the way. Stephen and Matthew were both professional, knowledgeable, and took the time to explain everything they were doing. First-class service from start to finish! I would highly recommend their services to anyone in need of a reliable heating engineer. Thin Lizzy 20:43 10 Jan 25 Just had new Baxi boiler fitted and was absolutely delighted with the customer Service and experience from start to finish. All work completed within the time schedule. Debbie and her team were exemplary.Tidy and efficient work gave me confidence all the way. Thoroughly explained installation process and procedure Each day had a plan that was worked through efficiently. Can't thank the team enough and would not hesitate to return or recommend Bespoke Heating N.E..Limited Laura Wright 13:29 08 Jan 25 Unbelievable service. Spoke to Debbie on each occasion over the phone who was honestly so lovely, knowledgeable and kept me informed throughout. The engineer that attended (Stephen) was phenomenal as well. So friendly, Identified the problem really quickly, explained it at my level and fixed it with no issues! Will definitely use whenever needed and for my services going forward. Andy Lee 09:27 03 Jan 25 We had an emergency on 2nd January where my 92 year old dad's heating wasn't working after returning from a holiday. A big concern to ensure he was safe and warm. After trying other options existing to us with no success, Bespoke Heating NE were responsive and with us within an hour of our emergency call. Deborah (owner) was helpful and supportive. The fitter who attended (Stephen) was courteous and diligent and talked us through the issue so we could follow up accordingly with our existing service provider.As a matter of fact, we'll be considering Bespoke for our future service support, on the back of fast and courteous service, solid solution and mainly emergency support that we know we can access accordingly. James Parke 00:45 28 Dec 24 I would recommend this company to anyone! My boiler completely broke down very shortly before Christmas, Debbie our point of contact was in constant communication with myself with updates, time of arrival, breakdown of works and what was required which was great to have. The engineers Steve, Matt & Dan who carried out the works were great very professional and worked to a very high standard explaining what was happening each step of the way from start to finish and how to use the system efficiently.To have the works done 2-3 days before Christmas was great service and not rushed and at no point were we made to feel that this was inconvenient.We now have a brand new system very reasonably priced and will certainly be using this company again for future works planned.A massive thanks to all involved if I could rate higher I would! colleen nettleton 19:36 19 Dec 24 I called bespoke initially as I was worried about noises from my boiler and I already knew that I potentially needed a whole new central heating system after other professionals had visited. I was pleased that they came out straight away and I was very grateful as I was very anxious I was made to feel very reassured by the engineers which influenced my decision to have them do the central heating repiping.Both engineers where very professional explained everything to me and the work was very good with no mess at all Debbie who organised everything from the beginning was lovely and kind and kept me updated at all timesI would highly recommend these guys without a doubt thank you Kev Thomas 23:10 16 Dec 24 We're absolutely thrilled with the end product. From quoting stage to final installation. The entire process was faultless. We were kept upto date with regular updates, visits, preparation. Everything went even better than we thought. I would 100% recommend using Bespoke Heating NE Ltd.The end product is unbelievable and the team were amazing! They went the extra mile from numerous visits to the final installation. Very professional - we're thrilled with this!!THANK YOU! Billy 08:15 11 Nov 24 I read positive reviews online and found my experience matched what was described.Debbie in the office was very friendly and eager to help and managed to get an engineer out the same day. She rang just before he arrived right on time!The engineer was friendly and respectful of my property, and managed to fix my hearing and hot water in about 30minutes!Debbie rang me the following day to check everything was still working!Thank you Bespoke heating!! Carla Hauxwell 09:58 02 Nov 24 We had a new boiler fitted by Bespoke and what can I say…..these guys were amazing!Nothing is a problem they have it organized and a plan in place.They are also very neat and tidy…. I would highly recommend them and would have no hesitation on calling them back for anything plumbing related.Thankyou again guys for a brilliant job done!! Kristian Farrow 10:26 02 Sep 24 After a false carbon monoxide alarm resulted in the gas being shut off, I called Bespoke to check my boiler and gas line to ensure all was safe. The customer service when booking the appointment was friendly and communicative, and the service provided by Bespoke was thorough and efficient. The team were really helpful, and I'll definitely be using them for my annual boiler service going forward. Melanie Cruickshank 12:02 01 Sep 24 Cannot recommend these guys highly enough.We needed some work doing in our downstairs cloakroom - a new loo - in our house in Stokesley. They arrived on time, quoted a fair price and completed the work to an exceptional standard.They even gave us fabulous advice on wall panelling! Sylvia Appleby 17:22 26 Aug 24 Excellent customer service (even though my call was on a Bank Holiday Monday). I was kept informed of everything that was happening and given excellent feedback in terms of the problem and the options available. Both Debbie and Stephen were incredibly helpful and friendly. Would 100%recommend this company to anyone. Steve Konya 09:22 12 Aug 24 Fantastic service. We had a plumbing emergency at night before moving home. Debbie was excellent and did her best to get a plumber out to us. He was excellent, very friendly and very efficient. I''d highly recommend them and will certainly use them again in future J J 15:33 10 Aug 24 Friendly, knowledgeable engineer; awesome customer service on the phone/email; decent prices, etc. Really good all round J W 19:17 20 Jul 24 Called out to Hartlepool, arrived quickly, really friendly and fixed in no time at all, overall a really easy and quick process, couldn’t recommend more Adam Hartley 11:15 15 Jun 24 Immediate turnaround from request. Fantastic service, very friendly guy. Would highly recommend… Chris 11:27 06 Jun 24 Very friendly and efficient. I called from Saltburn for a leak on the boiler, Debbie was friendly and helpful from the start. She offered to send someone straight away and explained the process and price. They diagnosed the fault straight away and I received an email quote for the full repair within minutes. Once I agreed to the price they returned and fixed within a couple of hours and cleaned up after. They answered questions and gave good advice and recommendations. I would highly recommend and will be using again if I have any further problems. Jessica Robinson 10:29 31 May 24 Quick service! Lovely and polite and got the job done with no hassle whatsoever. Marie 11:25 30 May 24 Steven and Matthew attended my house to remove a gas cooker where they were both very professional and easy to get along with really nice smashing chaps we definitely recommend using these guys. Reasonably priced too!Thanks again from Marie and Seth rogan (Bradley) :) Hayley Swainston 10:32 29 Feb 24 Very helpful and talked me through every step. Came on time and were very polite. Great service and would definitely use again. Would definitely recommend this company. Harry Stobbart 15:48 01 Nov 23 Sorted out my boiler in no time at all. Everyone ive dealt with there has been so very professional and a fair price. I would recommend to anyone. Womens Institute 12:03 18 Sep 23 Bespoke Heating came to my aid very quickly when a problem was found in fitting my new gas cooker by the supply fitters.They were professional, polite, efficient and very knowledgable and provided an excellent service.I would not hesitate to recommend this company to anyone.Thanks again Stephen and Mathew at Bespoke Heating. Sarah Connolly 09:34 18 Sep 23 Bespoke heating provided an excellent service. They were professional, punctual, polite, knowledgable and kept me informed at every step of the process.I wouldnt hesitate to recommend this company. Thanks for the great job! Claire Abbas 06:49 15 Sep 23 Having struggled to find a heating engineer we could trust, we were recommended Stephen who was great. He was responsive and able to book us in quickly. He was clear in his explanations about what needed doing and why and sent us a quote promptly with no pressure to go ahead.When he came to do the work, he was on time, reliable and went above and beyond, highlighting other problems with our system and offering to rectify them.Would definitely recommend and indeed already have! Margaret Northrop 19:33 14 Sep 23 So reassuring to have Stephen from Bespoke Heating NE doing repairs on my boiler etc.I'm very glad he was recommended to me as I now have total peace of mind with the work he did.I Have no hesitation in recommending him to anyone. You'll be very happy with the results. 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TradeHelp is a trading style of Tradehelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. 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